General terms and conditions

General terms and conditions - guided tours

The present general conditions apply to all the guided tours organized by Genèveroule.

1.     PAYMENTS AND RESERVATION
The client pays the whole amount of the service by credit card or in cash at the beginning of the tour in one or Geneveroule's shops.

2.     CANCELLATION AND REIMBURSEMENT
Genèveroule reserves the right to modify or cancel the activity due to weather or security conditions. Cancellation by Genèveroule leads to full reimbursement.
No fees are charged in case ot cancellation by the participant 48 hours before the tour. If the cancellation is made 24 hours before, 50% of the fees are charged. If the cancellation is made the same day, 100% of the fees are charged to the contracting party.
Any participant causing a partial or total interruption during the event is not entitled to a reimbursement.             

3.     RESPONSIBILITY IN THE EVENT OF LOSS, THEFT AND DAMAGE
The participant attests that the bike put at his/her disposal is in perfect running order, and undertakes to return it in the same state at the end of the trip (any problem with the bike should be reported to the person responsible for the activity at the start of the trip).
The participant is responsible for the bike for the duration of the trip, including locking it at each stop, and in the event of theft or damage caused by abusive use, negligence or improper riding, this will be at his/her charge.
The participant must be personally insured by third-party liability insurance to cover possible damage caused to others.
Genèveroule declines all responsibility in the event of a breach committed by the participant.

4.     SECURITY
The participant knows how to ride a bike correctly and is capable of riding on roads open to vehicle traffic.
Furthermore, at the start of the event the participant undertakes to:

  • Inform the person accompanying of any health problem. It should be noted that the tours are tours organised for persons on good health.

  • Respect the highway code in force, as well as the safety and security instructions given by the accompanying persons; wearing a helmet is strongly recommended.

  • The contracting party must have personal accident insurance.

  • Genèveroule declines any responsibility in the event of an accident.

If the accompanying person considers that the participant is unable to carry out the activity (control of the bike, physical condition, inappropriate behaviour), he is entitled to ask the participant to leave the tour.

5.     APPLICABLE LAW AND JURISDICTION
The present contract is fully subject to Swiss law. The place of jurisdiction is the Court of Geneva. In the event of differences in interpretation due to the wording in various languages, the French version is considered as the valid version.
The participants hereby attest that they have taken note of the general conditions.